VALLETTA (MALTA) (ITALPRESS/MNA) – Malta has achieved outstanding results in the European Commission’s eGovernment Benchmark 2025 report, emerging as the top-performing country in digital public services among all EU member states.
The report, which analysed the quality of online government services throughout 2024, awarded Malta a perfect score of 100 in both digital services for citizens and businesses. This surpasses the EU average of 82 for citizen services and 86 for business services.
Malta also ranked highest in several key digital areas, including user assistance, service transparency, citizen involvement, mobile accessibility, and online payment facilities. The data shows that Malta outperformed the EU average by around 18% in public digital services and by 14% in business services.
Prime Minister Robert Abela expressed pride in the achievement, stating that Malta now leads Europe in digital governance thanks to the commitment of the Public Service.
Principal Permanent Secretary Tony Sultana highlighted that this success reflects years of strategic investment in technology. He added that the results motivate the public administration to continue improving, particularly through the adoption of emerging tools like Artificial Intelligence.
Sultana also praised the dedication of public officers, whose efforts ensure that citizens can easily access high-quality digital services.
-Photo IPA Agency-
(ITALPRESS).
